Shipping & Returns

 

Delivery Services

FREE Standard Delivery (UK only) for orders over £100

For UK orders under £100 Standard Delivery £5


Please allow 1-2 working days for delivery.

 

Express UK Next day Shipping £10


Order by 11am Monday-Thursday only

 

Overseas Orders

Europe* (inc. Channel Islands)

Cost £10.00
Please allow 2-10 working days for delivery. 

* Excluded countries: Latvia, Croatia, Malta, Switzerland, Norway

Cost £20.00

Please allow 2-10 working days for delivery. 

Rest of the World

Cost £40.00
Please allow up 10 working days for delivery.

 

Returns & Exchanges

If you wish to return them for any reason, please email us at: info@tibaandmarl.com

State the item you wish to return, the reason for return and if you want a refund* or exchange. We will respond as soon as possible and advise you if the item you wish to exchange for is available, in the case that it is not available, we will issue a refund*. Any difference in price will need to be considered before your new style is sent out to you. Please post your goods back to us within 14 days including a note with your name, order number and reason for return within the parcel. The items to be returned must remain in the condition and packaging they were received in. All items returned to us are at your own risk and expense, so we recommend using a recorded service.

Once we receive your returned item, we will send out your replacement Tiba + Marl bag or issue the agreed refund*.

*Refunds are to the value of the item/s purchased and do not include cost of P&P.

Gift vouchers are non-refundable.

 

Faulty Items

Please note that we are unable to refund or exchange products that are faulty due to misuse or external factors not relating to the manufacturing of the product. 

Once we have received your return and assessed its condition, we will contact you with the outcome within 14 days. We will issue a replacement bag where appropriate. Please be sure to obtain a proof of posting. Please note that we cannot be held responsible for any items which fail to reach us or for delays in your exchange/return reaching our warehouse. We recommend that overseas customers send their parcels via a registered trackable service and get a proof of receipt.

*Free exchanges are not applicable to items being returned from outside the UK (including, without limitation, Guernsey and Jersey).

In these cases the cost of the return will be your responsibility.