General Bag Care
Whilst our bags are designed to carry all the items you need for a day out and about please note that overloading your bag may result in unnecessary stress on the straps and any damage thereof would constitute misuse.
We advise that when zipping and unzipping your bag you hold it or place in onto a surface. Do not hold it by the actual zips to open and close it.
Please note that care must be taken with all our bags and accessories to avoid scuffing against rough surfaces that could cause puckering on nylon styles or scrapes on our leather and faux leather styles.
We use premium metal plating on all our hardware but please be aware that this can fade over time depending on environmental factors, especially in areas of heavy use.
Please take care not to accidentally scrape hardware as this can damage the plating.
We recommend keeping our products away from excessive heat and water. If your bag does get accidentally excessively wet we would advise using a clean soft cloth to absorb any extra water and leave it to dry naturally.
Please do not put your T+M bag in the washing machine.
All our linings have a water resistant coating and can be wiped clean.
To clean your T+M lining simply use a damp cloth or sponge and leave to dry naturally.
Please note that your consumer warranty does not cover any damage caused by normal wear and tear, improper use, neglect, accidents, abrasion, exposure to extreme temperatures, water damage or the natural deterioration of material and fittings over time.
We cannot replace, refund or repair products that you do not have a proof of purchase for, or for any T+M product that wasn’t bought from an authorised stockist.